Privacy Policy – Lenora Beauty Cosmetics App

At Lenora Beauty Cosmetics, we value your privacy and handle your personal data in accordance with the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and applicable regulations in the United Arab Emirates. This policy explains how we collect, use, retain, and process your personal data.

1. Scope of the Policy

This policy applies to all personal data collected through:

• Our official app

2. Data We Collect

We may collect and process the following types of data:

• Personal identification data: Name, phone number, email address, and physical address.
• Payment data: Processed through licensed payment service providers. We do not store payment card information.
• Behavioral data: Browsing history, order history, and product preferences.

3. Legal Basis for Data Processing

We collect and process data based on one of the following legal bases:

• Your prior and explicit consent
• Execution of a contract (e.g., purchase order)
• Legal obligation
• Legitimate interest of Lenora Beauty Cosmetics (e.g., service improvement)

4. Purpose of Data Collection

We use your data for the following purposes:

• Processing orders and delivering products
• Managing user accounts and providing technical support
• Sending promotional offers with prior consent
• Analyzing and enhancing user experience
• Compliance with legal and regulatory requirements

5. Sharing Data with Third Parties

We may share your data with trusted third parties in the following cases:

• Shipping and delivery companies
• Licensed electronic payment service providers
• Government authorities when required by law

We ensure these entities comply with data protection regulations as required by law.

6. Your Rights as a User in the UAE

Under the UAE Personal Data Protection Law, you have the right to:

• Access your personal data
• Request correction or updates
• Request erasure (“right to be forgotten”)
• Withdraw your consent to data processing

You can exercise these rights by contacting us as outlined below.

7. Cookies

We use cookies to enhance user experience and provide personalized content. You can disable cookies from your browser settings; however, some features may not function properly.

8. Data Retention

We retain your data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once this period ends, the data is securely deleted or destroyed.

9. Policy Updates

We may update this policy from time to time to reflect legal changes or operational updates. Updates will be posted on this page along with the effective date.

10. Contact Us

To exercise your rights or for any inquiries regarding this privacy policy, please contact us at:

• Email: info@lenorabeauty.ae
• Phone: 0562709066

Last Updated: 15/06/2025